Improve Your Shopping Experience: Our Refund and Return Policy

When it comes to shopping at myshop24.pk, your satisfaction is our utmost priority. We understand that sometimes you may change your mind or encounter issues with your purchase. That’s why we have a transparent and customer-friendly refund and return policy in place to ensure your shopping experience is as smooth as possible.

Our Commitment to You

At myshop24.pk, we are committed to providing you with high-quality products and exceptional service. However, we also understand that situations may arise where you need to return or refund a product. Our policy is designed to be fair, straightforward, and in compliance with all relevant laws and regulations.

Eligibility for Returns

What You Can Return

You can return any product that meets the following criteria:

1. The item is in its original packaging.
2. It is unused and in the same condition as when you received it.
3. You have the original receipt or proof of purchase.

Timeframe for Returns

To be eligible for a return, you must initiate the process within 30 days of the purchase date. After this period, we may not be able to process your return request.

How to Initiate a Return

Returning a product is a hassle-free process at myshop24.pk. Simply follow these steps:

1. Contact our customer support team via email or phone to request a return authorization.
2. Pack the item securely, including all accessories, and ensure it is in its original condition.
3. Include a copy of the original receipt or proof of purchase inside the package.
4. Ship the package to the address provided by our customer support team.

Refunds

Upon receiving your returned item, we will inspect it to ensure it meets the return eligibility criteria. If your return is approved, we will initiate a refund to your original method of payment. Please allow a few business days for the refund to reflect in your account, depending on your payment provider’s processing times.

Exchanges

If you received a defective or damaged product, we offer exchanges. Contact our customer support team, and we will guide you through the exchange process, ensuring you receive a replacement product promptly.

Non-Returnable Items

While we strive to accommodate your return requests, some items are non-returnable for hygiene and safety reasons. These include:

• Personal care and grooming products
• Food and perishable items
• Customized or personalized products

Contact Us

If you have any questions or need assistance with our refund and return policy, please don’t hesitate to contact our dedicated customer support team. We are here to ensure your shopping experience at myshop24.pk is nothing short of excellent.